At Sierra Mountain Health & Beauty Products Trading we are committed to providing high-quality health products to our customers. If you are not completely satisfied with your purchase, we are here to help!

Eligibility for Returns & Exchanges

To qualify for a return or exchange, please ensure the following conditions are met:

• ✅ The item must be unused, unopened, and in its original packaging.


• ✅ The return request must be made within [3] days of receiving the product.


• ✅ The item must be in the same condition as when you received it.


• ✅ Proof of purchase (receipt or order confirmation) is required.

Non-Returnable Items

We cannot accept returns or exchanges for:

• ❌ Opened or used products for safety and hygiene reasons.


• ❌ Items purchased during a promotional sale or clearance event.


• ❌ Products damaged due to improper handling or storage.

How to Initiate a Return or Exchange

• Contact Us - Send an email to customerservice@smhwellness.com or message us at 091912345678 with your order details and reason for return/exchange.


• Approval - Our team will review your request and provide instructions within [3] business days.


• Shipping - If approved, you will need to return the item to our designated address. Customers are responsible for return shipping costs unless the item was received damaged or incorrect.


• Processing - Once we receive and inspect the item, we will process your refund or exchange within [5] business days.

Refunds

• 💰 Approved refunds will be issued via the original payment method or store credit, depending on your preference. Processing times may vary based on your payment provider.

Damaged or Incorrect Items

• If you received a damaged or incorrect product, please notify us within [3] days of receiving your order. We will arrange a replacement or full refund at no additional cost.

Contact Us

• For any questions regarding returns or exchanges, feel free to contact our support team at: 📧 customerservice@smhwellness.com 📞 091912345678